Where are your pieces made?
Our lights are made in Germany.
Our stone pieces are made either in Italy or in Greece, with local Italian or Greek marble / stone.
Our wood pieces are made in Slovenia.
What are your lead times?
Our lead times depend on the specific piece and whether there are customization requirements.
Generally speaking our lead times vary from 6 - 8 weeks. During holiday season (summer + winter break) lead times are generally 2 weeks longer.
Can an order be rushed if we have a particularly tight deadline?
We always try to accommodate orders that are on a tight deadline when possible. Please always inform us if you are working on a strict deadline. We will then be able to let you know whether or not we can guarantee a timely delivery.
We prefer to keep rushed orders to a minimum because it causes considerable pressure on our manufacturing processes. Each light is made to order and there are many steps involved, many of which need to be rushed. For this reason we kindly ask that you place your order as early as possible to avoid having to rush it.
How can I receive a quote / How can I place an order?
Please write us at contact@atelierareti.com or one of our partner retailers regarding the piece you would like a quote for.
Are there special conditions for contract orders?
We understand the specific demands of contract projects. We will work with you to understand the specificities of your project and propose tailored solutions.
Please contact us at contact@atelierareti.com with information about your project (type, quantity, technical requirements, budget, lead time, etc.) and we will get back to your with proposals or set up an online meeting to discuss your project.
Can I cancel an order?
Every piece is made to order. When we receive your order, we start to plan for the production of your piece(s) which often involves ordering new raw materials, specific electric components, scheduling processes on various machines, etc.
For this reason, we accept cancellations only within 3 days of having placed an order.
Can the pieces be customised?
Yes, most of our pieces can be customised, please
contact us at contact@atelierareti.com for more information.
Are returns possible?
Every piece is made to order, we do not keep stock. For this reason, we do not accept returns.